Conditions de Service

Dernière mise à jour : 12 Février 2026

Conditions d'Utilisation

Dernière mise à jour : 12 février 2026

Please read this Terms of Service ("Terms", "Terms of Service") carefully before using the https://inboundflow.app website and AI voice assistant platform (the "Website" or "Service") operated by InboundFlow Inc., a corporation formed in Washington, United States ("us", "we", "our") as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website and Service is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website and Service. By accessing or using the Website or Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website or Service.

Nos Offres et Tarifs

We offer AI voice assistant services and related software on this Website.

The price of these services can be found listed on the Website. This price does not include taxes or other fees that you may be charged. Pricing is based on subscription plans with included minutes and overage charges for usage beyond plan limits.

Achats

When you make a purchase on the Website, you will be using a third party payment processor, Polar, that will collect your payment information and process your payment. We are not responsible for the collection, use, sharing or security of your billing information by Polar. The following payment method(s) are accepted by the third party payment processor: American Express, Discover, MasterCard, Visa, and other payment methods supported by Polar.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor is true, correct and complete.

Abonnements

This Website features services that are offered via a subscription model. A subscription model requires regular payments to receive the Service. The initial term of the subscription is 1 month.

WE DO NOT OFFER A FREE TRIAL. You will be charged for the full amount of the subscription service upon signup.

THERE IS NO MINIMUM PURCHASE REQUIRED TO QUALIFY FOR THE SUBSCRIPTION.

Renouvellements Automatiques

WHEN YOU PURCHASE A SUBSCRIPTION ON THE WEBSITE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EVERY MONTH. WE WILL AUTOMATICALLY RENEW YOUR SUBSCRIPTION BY USING THE PAYMENT METHOD ON FILE UNTIL YOU CANCEL YOUR SUBSCRIPTION.

YOU MAY CANCEL THE AUTOMATIC RENEWALS OF YOUR SUBSCRIPTION VIA YOUR ACCOUNT ON THE WEBSITE OR BY CONTACTING SUPPORT@INBOUNDFLOW.APP. PLEASE NOTE THAT YOU WILL NO LONGER RECEIVE THE SERVICES PROVIDED BY THE SUBSCRIPTION ON YOUR CANCELLATION EFFECTIVE DATE.

THE CANCELLATION OF THE AUTOMATIC RENEWAL OF YOUR SUBSCRIPTION WILL BECOME EFFECTIVE AT THE END OF YOUR CURRENT BILLING PERIOD.

Limites d'Utilisation et Frais de Dépassement

Each subscription plan includes a specific number of minutes per month. Minutes are calculated based on the total duration of inbound calls processed by your AI voice assistants.

If you exceed the minutes included in your plan, overage charges will apply. Overage rates are displayed on the Website and in your account dashboard. You will be notified when you approach your plan's minute limit.

By continuing to use the Service after exceeding your plan limits, you authorize us to charge your payment method on file for any overage fees incurred.

Politique d'Annulation

We offer cancellations on purchases made of the services offered on our Website. You may cancel your subscription anytime via the website or by contacting support@inboundflow.app. You will not be charged a cancellation fee if you cancel your subscription.

We will not be able to issue you a refund of the subscription fees that you paid if you cancel your subscription. Cancellation will take effect at the end of your current billing period, and you will retain access to the Service until that date.

We reserve the right to cancel your subscription for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, violation of these Terms, or unavailability of the services. We will let you know immediately if we plan on cancelling your subscription. We will issue you a pro-rated refund if we cancel your subscription for reasons other than your violation of these Terms.

Politique de Remboursement

We do not offer refunds on any purchases made of the services offered on our Website.

Comptes

When you create an account on our Website, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Website.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Website or a third party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to terminate your account anytime at our sole discretion. You can terminate your account through the website or by contacting support@inboundflow.app.

Utilisations Interdites

You agree that you will use this Website and Service in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website and Service. You agree that you will not perform any of the following prohibited uses:

  • Impersonating or attempting to impersonate InboundFlow Inc. or its employees, representatives, subsidiaries or divisions
  • Misrepresenting your identity or affiliation with any person or entity
  • Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material through the Service
  • Using the Service to make unsolicited calls, robocalls, or calls that violate telemarketing laws or regulations
  • Using the Service to harass, abuse, threaten, or intimidate any person
  • Recording calls without obtaining proper consent as required by applicable law
  • Engaging in any conduct that restricts or inhibits any person's use or enjoyment of the Website or Service, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability
  • Using the Website or Service in any manner that could disable, overburden, damage or impair the Website or Service or interfere with another party's use of the Website or Service
  • Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website
  • Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose
  • Using any device, software, means or routine that interferes with the proper working of the Website or Service, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials
  • Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website or Service, the server(s) on which the Website is stored, or any server, computer or database connected to the Website
  • Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack
  • Otherwise attempting to interfere with the proper working of the Website or Service
  • Using the Website or Service in any way that violates any applicable federal, state or local laws, rules or regulations

Consentement à l'Enregistrement des Appels

By using the Service, you acknowledge and agree that:

  • The Service records phone calls for quality assurance, training, and service delivery purposes
  • You are solely responsible for obtaining all necessary consents from call participants as required by applicable federal, state, and local laws, including but not limited to two-party consent laws
  • You will provide appropriate notice to callers that calls may be recorded
  • You indemnify and hold harmless InboundFlow Inc. from any claims, damages, or penalties arising from your failure to obtain proper consent for call recording

Failure to comply with call recording laws may result in immediate termination of your account and Service.

Absence de Garantie

THIS SERVICE IS PROVIDED "AS IS". NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THIS SERVICE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

AI OUTPUTS MAY BE INACCURATE, INCOMPLETE, OR INAPPROPRIATE. CLIENT IS RESPONSIBLE FOR REVIEWING AND MONITORING AI ASSISTANT PERFORMANCE BEFORE RELYING ON THEM FOR CRITICAL BUSINESS FUNCTIONS. PROVIDER DOES NOT CONTROL THIRD-PARTY TELECOMMUNICATIONS CARRIERS, AI MODELS, OR PLATFORMS.

WE DO NOT GUARANTEE UNINTERRUPTED ACCESS TO THE SERVICE, AND WE ARE NOT LIABLE FOR ANY DOWNTIME, SERVICE INTERRUPTIONS, OR CONNECTIVITY ISSUES CAUSED BY THIRD-PARTY PROVIDERS.

Disponibilité, Erreurs et Inexactitudes

We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website or through the Service. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.

Dommages et Limitation de Responsabilité

IN NO EVENT SHALL INBOUNDFLOW INC. BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR SERVICE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE OR SERVICE, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED WEBSITES OPERATED BY THIRD PARTIES, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE OR SERVICE, WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF INBOUNDFLOW INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE AGGREGATE LIABILITY OF INBOUNDFLOW INC. ARISING OUT OF OR RELATING TO THIS WEBSITE OR SERVICE, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL BE LIMITED TO THE AMOUNT OF FEES ACTUALLY RECEIVED BY INBOUNDFLOW INC. FROM YOU IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

THIS LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN YOU AND US. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF INBOUNDFLOW INC.

IF, DESPITE THE LIMITATION ABOVE, INBOUNDFLOW INC. IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF INBOUNDFLOW INC. WILL IN NO EVENT EXCEED THE SERVICE FEES YOU PAID TO INBOUNDFLOW INC. IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS WEBSITE.

Indemnisation

You agree to indemnify, defend and hold harmless InboundFlow Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from:

  • Your use of and access to the Website or Service
  • Your violation of any term of these Terms
  • Your violation of any third party right, including without limitation any copyright, property, or privacy right
  • Your failure to obtain proper consent for call recording
  • Any claim that your use of the Service caused damage to a third party

Liens vers des Sites Tiers

This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Propriété Intellectuelle

All contents of this Website are © 2026 InboundFlow Inc. or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, "Content") are the proprietary property of InboundFlow Inc. and are either registered trademarks, trademarks or otherwise protected intellectual property of InboundFlow Inc. or third parties in the United States and/or other countries.

If you are aware of a potential infringement of our intellectual property, please contact InboundFlow at support@inboundflow.app.

Avis DMCA et Procédure pour les Réclamations

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled "Infringement of Intellectual Property Rights - DMCA." Your notice to us must include the following information:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right's interest
  • A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work
  • Your name, email, address and telephone number
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law

Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys' fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website. You may submit your claim to us by contacting us at:

InboundFlow Inc.
1004 Commercial Avenue
Anacortes, WA 98221
United States
Email: support@inboundflow.app

Droit Applicable, Divisibilité et Résolution des Litiges

These Terms shall be governed and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of laws provisions. THESE TERMS SHALL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE SALE OF INTERNATIONAL GOODS, THE UNIFORM COMMERCIAL CODE, NOR INCOTERMS.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Website and Service, and supersede and replace any prior agreements we might have had with you regarding the Website or Service.

Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in Skagit County, Washington.

YOU AND INBOUNDFLOW INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

Modifications des Conditions d'Utilisation

We reserve the right to make changes to these Terms of Service at any time. We will notify you of any changes to these Terms of Service by posting the updated terms of service to this website and updating the "Last updated" date at the top of this page. Your continued use of the Service after we post any modifications to the Terms will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Terms.

Des questions ? Contactez-nous à support@inboundflow.app